Returns & Exchanges

At Deus Ex Machina, we want to ensure you are completely satisfied with your purchase. If your gear doesn't fit or meet your expectations, you can return or exchange any unworn items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Gear

  Securely pack your items in their original packaging, ensuring all tags remain attached and the product is in its original condition.

• 3.
  Label and Ship

  Print your prepaid shipping label from the portal, affix it to your package, and drop it off at any authorized carrier location.

• 4.
  Refund Processing

  Once our warehouse receives and inspects your return, we will process your refund or exchange within 5-7 business days.